At EZHAAR, we are committed to delivering products of the highest quality and craftsmanship. Each item is carefully inspected before dispatch to ensure it meets our quality standards.
We do not accept returns, exchanges, or refunds once an order has been placed and delivered. As our products are carefully selected and quality-checked prior to shipping, customers are requested to review all product details, specifications, and order information before completing their purchase.
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact our customer support team within 24 hours of delivery.
To help us assess the issue, kindly provide:
Once the information is reviewed and the issue is verified, our team will provide appropriate assistance.
Please note that requests submitted after 24 hours of delivery may not be eligible for consideration.
Orders can only be cancelled before they have been processed or dispatched. Once an order has entered processing or has been shipped, cancellation requests may not be accepted.
As we do not accept returns or exchanges, refunds are generally not applicable. Refunds, if approved under exceptional circumstances such as verified damaged or incorrect products, will be processed using the original payment method and may take several business days to reflect, depending on the payment provider.
If you have any questions regarding your order or this policy, please get in touch with our customer support team through the contact information provided on our website. We will be happy to assist you.